Travel with an open heart.

Let Tokyo fill the rest.

We offer three sizes: M, L, and XL — all based on Japanese sizing. Japanese sizes run approximately one size smaller than US sizes: • Japanese M → US S • Japanese L → US M ← Most guests choose this • Japanese XL → US L If you normally wear a US M, we recommend selecting L. When in doubt, sizing up is always the safer choice for a comfortable fit.

During the booking process, you'll be asked to enter your height, weight, and preferred fit (regular or relaxed). Based on your input, we'll recommend the best size from our M / L / XL options. As a general guide: • Under 165 cm / 60 kg → M • 165–178 cm / 60–80 kg → L (most popular) • 178 cm+ / 80 kg+ → XL Not sure? Go with L — it's our most versatile size and works well for the majority of travelers.

We do our best to match items to your measurements, but if something feels off when you arrive, please contact us immediately via the chat on our booking page. Depending on availability, we'll arrange a size exchange as quickly as possible so your trip isn't affected. Your comfort is our priority.

Absolutely. Every item undergoes professional eco-friendly cleaning and a rigorous quality check after each rental. We guarantee a "like-new" freshness for every emptyTRIP guest.

Absolutely. We use Yamato Transport (ヤマト運輸), Japan's most trusted courier service, for all round-trip deliveries — ensuring safe, reliable delivery every time. Here's how we keep you fully informed: • Tracking number — After your items are shipped, we'll email you your Yamato tracking number so you can monitor your package in real time. • Arrival notification — Once your luggage is delivered to your hotel, we'll send you a delivery completion email right away. In the unlikely event of a delay: • We will arrange a free-of-charge replacement and guarantee delivery to your hotel by your check-in date — no extra cost, no stress on your end.

It's effortless. Just place the items back in our provided bag and leave it at your hotel's front desk with the pre-paid shipping label we provided. No extra fees or complicated paperwork required.

We understand that accidents happen during travel. Standard wear and minor stains are covered by our service. For significant damage or loss, please refer to our [Damage Policy] for details.

Cancellations made more than 7 days before check-in are free. Cancellations within 7 days may incur a fee. Please refer to our terms of service for detailed information.